Items purchased at their regular price are eligible for a full refund to the original method of payment if the return request is made within 14 days of the item’s arrival for online orders. After this 14-day period, we will no longer be able to process returns or issue refunds. Please note that all sale items are considered final sale and are not eligible for returns or refunds.

If there are any other questions you may have that were not listed here, please feel free to shoot us an e-mail at seraphinafashionusa@gmail.com and we will be sure to get back to you shortly.